When is my bill due?
Bills are due when rendered and are delinquent after 20 days. The due date on the current bill does not apply to any past due amount. A ten percent (10%) penalty will be added after 20 days. Failure to receive bill does not relieve the customer of the penalty. We are not responsible for the U.S. Postal Service delivery.
How is my sewer bill calculated?
Sewer bills are calculated based on your water consumption the water company sends to us.
Why does my sewer bill cost more than my water bill?
The sewer rates are higher than the water rate because it is more expensive to treat sewage.
Can I change my due date?
No. We bill weekly based on billing cycles. These cycles are determined by when the water company reads your water meter.
When will my deposit be refunded to me?
Your deposit will be refunded after 12 months of on time payment, with no penalty. If you closed your account before it is refunded, we will apply your deposit to your final bill. If there is a credit after the account closed, we will refund that amount to you.
What can I do if I am up for Disconnect?
You can pay the bill by 8:00 am the day of disconnect in the office or drop box.
If you cannot pay by 8:00 am the day of disconnect, you can sign a Payment Agreement if eligible. Payment Agreements must be signed by the account holder.
IF 2 DEFERRED PAYMENT AGREEMENTS ARE VOIDED WITHIN ANY 12 MONTH PERIOD, THERE WILL NOT BE ANY PAYMENT AGREEMENTS ALLOWED FOR THAT CUSTOMER FOR 1 YEAR. NO EXCEPTIONS.
How will I be informed if I am up for Disconnect?
Delinquent letters will be mailed 10 days prior to your Disconnect date. 2 automated courtesy calls will be made at least 48 hours prior to your Disconnect date. Please make sure your account has an up to date phone number.
What if my service has been terminated?
Account holder must come into the office and pay the past due bill, a reconnects fee of $25.00, and deposit (if customer does not already have one on the account) of $50.00 for residential service, $290.00 for commercial service.
When will my service be reconnected after I pay the amount necessary to have it restored?
We do try our best to have your service reconnected the same day. We reconnect service in order that the customers come in. However, PSC does allow a 24 hour period for your service to be restored. If you are not going home, please make sure all your faucets are turned off so your meter does not run. We allow enough time for your tanks to fill up and if the meter does not quit running, we will have to turn your water back off and you will have to call the office during regular business hours and notify us you are home and remain at home until we are able to come back out.
What if I did not receive my bill in the mail?
Your account is billed on a regular bases around the same time each month. If you do not receive your bill, you should call our office at 304-256-1760. You are responsible for paying the bill whether it is received or not.
Who do I call if I have a sewer emergency?
During regular office hours, 8:00am to 4:00pm Monday thru Friday except holidays, call 304-256-1760.
After hours, call EOC at 304-256-1700.
How do I sign up for new service?
Customer must come into the office with valid photo ID. Customer will need to pay a deposit of $50.00 for residential service or $290.00 for commercial service. **Any past due balance must be paid before you can have service.