Bills are due when rendered and are delinquent after 20 days. The due date on the current bill does not apply to any past due amount. A ten percent (10%) penalty will be added after 20 days. Failure to receive bill does not relieve the customer of the penalty. We are not responsible for the U.S. Postal Service delivery.

Sewer bills are calculated based on your water consumption the water company sends to us.

The sewer rates are higher than the water rate because it is more expensive to treat sewage.

No. We bill weekly based on billing cycles. These cycles are determined by when the water company reads your water meter.

Your deposit will be refunded after 12 months of on time payment, with no penalty. If you closed your account before it is refunded, we will apply your deposit to your final bill. If there is a credit after the account closed, we will refund that amount to you.

You can pay the bill by 8:00 am the day of disconnect in the office or drop box.

If you cannot pay by 8:00 am the day of disconnect, you can sign a Payment Agreement if eligible. Payment Agreements must be signed by the account holder.

IF 2 DEFERRED PAYMENT AGREEMENTS ARE VOIDED WITHIN ANY 12 MONTH PERIOD, THERE WILL NOT BE ANY PAYMENT AGREEMENTS ALLOWED FOR THAT CUSTOMER FOR 1 YEAR. NO EXCEPTIONS.

Delinquent letters will be mailed 10 days prior to your Disconnect date. 2 automated courtesy calls will be made at least 48 hours prior to your Disconnect date. Please make sure your account has an up to date phone number.

Account holder must come into the office and pay the past due bill, a reconnects fee of $25.00, and deposit (if customer does not already have one on the account) of $50.00 for residential service, $290.00 for commercial service.

We do try our best to have your service reconnected the same day. We reconnect service in order that the customers come in. However, PSC does allow a 24 hour period for your service to be restored. If you are not going home, please make sure all your faucets are turned off so your meter does not run. We allow enough time for your tanks to fill up and if the meter does not quit running, we will have to turn your water back off and you will have to call the office during regular business hours and notify us you are home and remain at home until we are able to come back out.

Your account is billed on a regular bases around the same time each month. If you do not receive your bill, you should call our office at 304-256-1760. You are responsible for paying the bill whether it is received or not.

During regular office hours, 8:00am to 4:00pm Monday thru Friday except holidays, call 304-256-1760.

After hours, call 304-256-1760 and select option 5.

Customer must come into the office with valid photo ID. Customer will need to pay a deposit of $50.00 for residential service or $290.00 for commercial service. **Any past due balance must be paid before you can have service.

Property owners are generally responsible for the private sewer lateral that runs from the home or building to the property line. The City is responsible for the public sewer lateral and sewer main beyond the property line. Clean-outs may vary by property, and not every property has a standard property line clean-out. If you’re unsure where the issue is located, contact the Beckley Sanitary Board for guidance.

Only flush the 3 P’s – Poo, Pee, and (toilet) Paper.

Never pour grease down the drain – can it, cool it, trash it.

Wipes Clog Pipes! “Flushable Wipes” do not break down in the sewer and should never be flushed.

Adjustments may be made for swimming pools that do not drain to the sewer system that are over 4,500 gallons. BSB will take photos and measurements of the pool for documentation. Only one pool adjustment may be made per year.

To request a sewer bill adjustment for a water leak, the customer must submit documentation once the leak has been repaired. To qualify for a leak adjustment, the consumption must be two times the customer’s average consumption.

View the diagram to see what parts of the sewer are considered private (the customer’s responsibility) and what parts are considered public (BSB’s responsibility). *This example does not represent all scenarios.

Beckley Sanitary Board has 24/7 customer support services for our customers.

Many times, gurgling sounds from indoor plumbing are caused by blocked air vents in the Drainage, Waste, and Vent System. View the diagram to see if your issue lies there, but remember, BSB has 24/7 customer support services if you have any questions or concerns.